Return Policy of the Bookstore "The Theme"
At the bookstore "TO THEMA", we strive to offer high-quality products and services. However, we understand that there may be cases where you need to return a product. Below are the terms and procedures we follow for returns:
1. Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days from the date of receipt of the product, without justification. To exercise the right of withdrawal, please contact us by phone or email, providing your order details.
2. Return Conditions
For the return to be accepted, the product must meet the following conditions:
-
Product Condition: The product must be in its original condition, without damage or signs of use.
-
Packaging: The product must be returned in its original packaging, accompanied by all accessories and documents included.
-
Proof of Purchase: The presentation of the purchase receipt or invoice is necessary.
3. Return Procedure
To return a product, follow these steps:
-
Contact: Inform us of your intention to return the product, mentioning the order number and your details.
-
Packaging: Pack the product securely, using its original packaging or another suitable one, to avoid damage during transport.
-
Shipping: Send the product to our bookstore's address. Return costs are borne by the customer, unless the product is defective or incorrect.
4. Refund
After receiving and inspecting the returned product, we will proceed with your refund within 10 working days. The refund will be made through the same payment method used during the purchase.
5. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately. We will handle the replacement or refund of your money, covering the return and reshipping costs.
6. Exceptions Please note that the right of withdrawal does not apply to: - Products that are custom-made or according to customer specifications. - Sealed products that are not suitable for return for hygiene reasons and have been unsealed after delivery.
7. Contact For any questions or clarifications regarding our return policy, you can contact us through:
- Telephone: 2107569400 - 2107609490 - 2107642809
- Email: info@tothema.net
We are committed to serving all your needs with professionalism and respect, ensuring the best possible shopping experience at the bookstore "To Thema"."